Refund & Shipping Policy

Refund & Shipping Policy

Effective Date: November 2025

Thank you for shopping with Greensify 🌿. We truly appreciate your trust in our plants and products. Since we deal in live plants, we take great care to pack and deliver them safely. This page outlines our Refund and Shipping Policies to help you shop confidently.

1. Shipping Policy

We currently deliver our plants and gardening products across India through trusted courier and logistics partners.

🪴 Processing Time

  • Orders are processed within 1–3 business days after confirmation.
  • Orders placed on Sundays or public holidays are processed on the next working day.

🚚 Delivery Time

  • Delivery usually takes 3–10 business days depending on your location.
  • Remote or rural areas may take a few days longer.

📦 Packaging & Handling

We use eco-friendly and protective packaging to ensure your plants arrive fresh and safe. Each order is carefully inspected before dispatch.

🌿 Tracking Your Order

Once your order is shipped, you’ll receive an email or WhatsApp update with your tracking details. You can track your package anytime using the provided link.

2. Refund & Replacement Policy

As we sell live plants, returns are generally not accepted. However, we understand that transit damage can sometimes occur — and we’re here to help.

🌱 Damaged or Defective Items

If your plant or product arrives damaged, please contact us within 24 hours of delivery at greensify1@gmail.com and share clear photos of:

  • The damaged product
  • The packaging box (outer and inner view)
  • The shipping label visible on the package

Our team will review your case and offer either a replacement or a refund depending on the situation.

🚫 Non-Returnable Items

The following items cannot be returned or refunded:

  • Live plants (unless damaged on arrival)
  • Used or opened gardening products
  • Customized or personalized plant gifts

💰 Refund Process

  • Approved refunds are processed within 5–7 business days.
  • The refund will be credited back to your original payment method.
  • In some cases, we may issue store credit or a replacement plant instead of a refund.

3. Cancellations

  • Orders can be cancelled within 12 hours of purchase if not yet shipped.
  • Once dispatched, cancellation or refund is not possible.

4. Delivery Issues

In rare cases of courier delays or lost shipments, please contact us at greensify1@gmail.com. We’ll coordinate with our delivery partners and resolve the issue promptly.

5. Contact Us

If you have any questions or concerns about our Refund & Shipping Policy, please contact us:

📧 Email: greensify1@gmail.com
🌐 Website: https://greensify.com